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FAQ

Reservation Fee
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How much is the reservation fee?

The reservation fee is a one-off payment of €1000 per unit. Please note that the accompanying request of a draft of the notarised sales contract may result in further solicitor’s fees. The solicitor’s fees for the draft are based on the value of the transaction (cf. no. 24100 KV of the German Act on the Fees for the Voluntary Jurisdiction of Courts and Solicitors (GNotKG)) and must be paid irrespective of whether a sales contract is concluded.

Which payment methods are available for the online reservation?

When making a payment, you can choose to pay via PayPal, SEPA or credit card.

Will the reservation fee be refunded once I have purchased the property?

The reservation fee of €1000 per unit will be refunded in the case that a sales contract is successfully concluded.

Can I make a reservation by paying by cash on site?

Cash payments are not accepted for reservations. Our accepted on-site payment methods are debit or credit card payments and our accepted online payments are via PayPal, instant bank transfer (“Sofortüberweisung”) or credit card.

Duration of the Reservation
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How long will the flat be reserved for me?

Each flat is reserved for a total of 3 weeks after confirmation of your reservation.

At what point does my reservation become valid?

Your reservation will immediately become valid once you have agreed to our conditions and received written confirmation.

What happens if the regular reservation period is not enough due to the fault of a third party?

An extension of the reservation period can only be agreed with us if the regular reservation time of 4 weeks is not enough due to the fault of third parties. We kindly ask for your understanding that we will grant only short extensions, as other prospective buyers are also interested in a purchase.  

Can I extend the duration of my reservation by making another reservation for the same unit?

You cannot extend the reservation period by making a new reservation for the same unit. Individuals are also not permitted to make a reservation for the same unit at a later point in time.

Reservation Notes
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What happens once I have successfully made a reservation?

Once you have successfully made your reservation, you will receive immediate confirmation of your reservation via e-mail. This e-mail will contain a summary of all of the details of your reservation. Our customer advisor will then contact you in person a few working days after you have made your reservation to discuss the next steps to be taken and any questions that you or we may have. We will immediately request the draft of the notarised sales contract for you and you will be sent this document directly by the solicitor.

How many flats can I reserve?

There is no limitation to the number of flats you can reserve. You can use the online form to reserve one flat. If you want to reserve further flats or units at a different property, you will need to fill out the form again. To make this process easier, you can create a customer account on our website so that many of the mandatory fields are already filled out in advance.

Can I change my reservation to apply to another unit once it has been confirmed?

It is possible to change your reservation to apply to a different available unit during the reservation period. Please, however, be aware that the end date of the initial reservation period will continue to apply.

Why is the draft of the notarised sales contract already requested when I make a reservation?

In order to guarantee that your real estate purchase is processed as quickly as possible, you must request a draft of the notarised sales contract when you make your reservation. The earliest possible date for the solicitor’s appointment is 14 days after you have received the draft contract.

Can I also list several buyers?

A total of two buyers can be specified on the form. Both of these buyers will be named in the notarised sales contract. If there are more than two potential buyers, we will have to prepare an individual reservation for you.

Can I reserve a flat on behalf of another person?

Our online reservation system can only be used for reservations of properties made by the potential buyer. Other forms of reservation are only possible based on personal arrangements.

Why do I also have to provide personal details such as my marital status?

We also require personal details such as your marital status or information regarding a matrimonial property regime in order to comply with our obligation to cooperate within the framework of the German Act on the Prevention of Money Laundering (GwG). Your purchase can only be successfully processed once you have provided these details. In accordance with Section 28 of the German Federal Data Protection Act (BDSG), the details recorded will only be collected, saved, amended and transmitted for the purpose of executing your order.

Is the company legally obliged to sell the property to the interested buyer if they have made a reservation?

Even in the case of a confirmed reservation, the company is not legally obliged to sell the property to the individual who has made the reservation. The seller is free to decide whether and under which conditions the property will be sold and to which person it will be sold until the notarised sales contract has been signed.

Am I legally obliged to purchase the reserved flat?

You are not legally obliged to purchase the flat that you have reserved. Please note, however, that in the case of cancellation, your reservation fee will not be refunded and additional costs due to the request of the notarised draft of the sales contract may be incurred.

Is there any other way to reserve a flat?

Please free to contact us if you do not want to reserve your property online. We will then send you a PDF form that you can either fill in directly on your computer or by hand. Once you have filled it in, you will need to send us the original copy of the form. You can also use this form to reserve a flat during a viewing. Please note that your reservation cannot be confirmed until we have received your payment of the reservation fee.

Was passiert, wenn ich den in der E-Mail mit enthaltenen Reservierungsbedingungen nicht zustimme?

Wenn Sie den in der E-Mail enthaltenen Reservierungsbedingungen nicht innerhalb von 24 Stunden zustimmen, kann die Reservierung nicht abgeschlossen werden und bleibt unwirksam. Eine Reservierung vor Kauf ist nur mit Zustimmung der Bedingungen möglich.

Erhalte ich die Reservierungsgebühr zurück, wenn ich den Bedingungen nicht zustimme?

Sollten Sie den Reservierungsbedingungen nicht zustimmen, wird die Rückerstattung der Reservierungsgebühr (abzüglich der Transaktionsgebühr in Höhe von 25,25 €) veranlasst. Für die Rückzahlung verwenden wir dasselbe Zahlungsmittel, das Sie bei der ursprünglichen Transaktion eingesetzt haben; es sei denn, mit Ihnen wurde ausdrücklich etwas anderes vereinbart.

Ich habe vergessen, den Reservierungsbedingungen zuzustimmen. Kann ich die Reservierung trotzdem abschließen?

Sollten Sie weiterhin an der Immobilie und einer Reservierung interessiert sein, setzen Sie sich bitte schnellstmöglich mit uns in Kontakt, sodass wir die Weiterführung des Reservierungsprozesses prüfen können.

What happens if I do not agree to the reservation conditions contained in the email?

If you do not agree to the reservation conditions contained in the email within 24 hours, the reservation process will not be completed and will not be effective. Consent with our reservation conditions is a requirement for a reservation before purchase.

Will I be reimbursed the reservation fee if I do not agree to the conditions?

If you do not agree to the reservation conditions, the reservation fee will be refunded (with a deduction of the transaction fee of 25,25 €). Unless otherwise explicitly agreed with you, we will use the same payment method you used for the original transaction.

I forgot to agree to the reservation conditions. Can I still complete the reservation?

If you are still interested in the property and a reservation, please contact us as soon as possible so that we can review the continuation of the reservation process.

Waiting List Reservation
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What happens if a unit has already been reserved?

If a unit has already been reserved by another interested buyer, you can make a waiting list reservation. You will then be placed next on the list of interested buyers. If the first interested buyer does not purchase the property, you will be offered the chance to reserve it.

What happens if I make a waiting list reservation?

If you make a waiting list reservation for a flat, you will be placed next on the list of interested buyers. The fee for waiting list reservations is also €500 per unit. If the first interested buyer purchases the property, your reservation fee will be refunded. If the property is not sold to the first interested buyer, you will move to the top of the list and be offered the chance to purchase the property yourself. We will inform you as soon as an interested buyer cancels their reservation.

Is the reservation period different in the case of waiting list reservations?

The duration of the reservation period is at least 3 weeks but may be extended depending on whether another interested buyer withdraws from their purchase. We will contact you in person to inform you about the precise duration of your reservation period once you have made your reservation.

Cancel Reservation
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Can I cancel my reservation?

You can cancel your reservation at any time up until your solicitor’s appointment. Please note, however, that in the case of cancellation, we will retain your reservation fee and further costs due to the request of the notarised draft of the sales contract may be incurred.

How do I cancel my reservation?

If you want to cancel your reservation, you must send us written notification of your cancellation (via e-mail or by post). Please feel free to also inform us about your cancellation in advance in person or via telephone.

Additional Costs
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Are there any other costs alongside the reservation fee?

In addition to the reservation fee, further costs may be incurred as a result of the request of a draft of the notarised sales contract. The solicitor’s fees for the draft are based on the value of the transaction (cf. no. 24100 KV of the German Act on the Fees for the Voluntary Jurisdiction of Courts and Solicitors (GNotKG)) and must be paid irrespective of whether a sales contract is concluded.

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